Directions to find students' classes on the computer:
As a school we are using the Microsoft Teams platform to deliver remote learning. The app comes preloaded on the computer issued by SPS. Once students enter the app they should click on the three dots located in the bar on the left hand side of the computer screen and click on calendar. Please switch the settings to day view and you will see invites for all classes. Click on the purple square and you will be invited to join the class.
Video showing how to sign-in to Microsoft Teams
How virtual learning will be conducted this school year:
Classes will begin at 8:00 AM and each class will last for one hour from 8:00 AM to 3:00 PM. Teachers will host “live” lessons for each class. For each subject, your student’s teacher will launch the lesson for approximately 15-20 minutes and then divide the students into two small groups. The teacher will work with one group while the other group is working independently. After approximately 15 minutes, the teacher will transition to the other group. Students need to be logged onto the computer for class and actively engaged. Students will receive a lunch break from 11:00 AM – 12:00 PM. Upon returning to class at 12:00 PM, the next hour will be dedicated to ensuring your student receives the necessary support to address any shortcomings in Math and English. The school day ends at 3:00 PM however homework, to reinforce skills taught in their classes, will be assigned and is part of their overall grade.
As a school we are using the Microsoft Teams platform to deliver remote learning. The app comes preloaded on the computer issued by SPS. Once students enter the app they should click on the three dots located in the bar on the left hand side of the computer screen and click on calendar. Please switch the settings to day view and you will see invites for all classes. Click on the purple square and you will be invited to join the class.
Video showing how to sign-in to Microsoft Teams
How virtual learning will be conducted this school year:
Classes will begin at 8:00 AM and each class will last for one hour from 8:00 AM to 3:00 PM. Teachers will host “live” lessons for each class. For each subject, your student’s teacher will launch the lesson for approximately 15-20 minutes and then divide the students into two small groups. The teacher will work with one group while the other group is working independently. After approximately 15 minutes, the teacher will transition to the other group. Students need to be logged onto the computer for class and actively engaged. Students will receive a lunch break from 11:00 AM – 12:00 PM. Upon returning to class at 12:00 PM, the next hour will be dedicated to ensuring your student receives the necessary support to address any shortcomings in Math and English. The school day ends at 3:00 PM however homework, to reinforce skills taught in their classes, will be assigned and is part of their overall grade.
Troubleshooting information:
SPS Student Help Desk
The new Student Help Desk is now available to SPS students and their families!
Students/families will no longer be able to post their questions in their Student Help Desks on MS Teams and will instead be directed to the new SPS Student Help Desk. Please note, this new student Help Desk is for SPS students and families only.
The following is the contact information for the new Student Help Desk:
SPS Student Help Desk
The new Student Help Desk is now available to SPS students and their families!
Students/families will no longer be able to post their questions in their Student Help Desks on MS Teams and will instead be directed to the new SPS Student Help Desk. Please note, this new student Help Desk is for SPS students and families only.
The following is the contact information for the new Student Help Desk:
- Phone: 1.866.552.0486
- Live Chat: https://support.customms.com
- Email: studenthelpdesk@springfieldpublicschools.com
- The new Student Help Desk will be available from 7:00am to 8:00pm, Monday through Friday (except holidays).
- It will support both English and Spanish on the phone number (live chat is English only).
- More information will be shared later on support for families needing other languages.
- Students with a broken/inoperable laptop should call the new Help Desk and if the issue cannot be resolved remotely, the Help Desk will submit the request for a replacement delivery on the student’s behalf.
